Order Cancellation Policy: To cancel an order you have placed with Scottish Creations, you must contact customer service by email info@scottishcreations.com. Every effort will be made to accommodate the cancellation of your order provided it has not shipped. When contacting customer service to cancel an order, please provide your name, and the date of your order. Please note that if the item has shipped, the order cannot be cancelled but you can request to return the item for a refund (minus shipping costs).